HAVE QUESTIONS

1. How do I place an order?

Customers can browse cups, coffee mugs, and drinking glasses on the website, select the products they wish to purchase, add them to the shopping cart, and complete checkout using the payment methods available on the website.

Before submitting an order, customers should review the applicable product information, order details, delivery information, and payment information.

2. Which payment methods can I use?

We accept VISA, MasterCard, AMERICAN EXPRESS, DISCOVER, and other payment methods displayed during checkout.

Payment must be completed before orders can be processed and shipped.

3. How long does it take to process my order?

Orders are generally processed and shipped within 1-3 days after payment confirmation.

Processing times may vary because of order verification, holidays, or other circumstances.

4. What is the estimated shipping time?

Delivery generally takes 3-7 days after shipment, depending on the destination and the shipping carrier.

Tracking information may be provided after the order has been dispatched.

5. Are returns available?

Yes. Customers may request a return within 30 days after receiving an order, provided the products satisfy the applicable return requirements.

Products must be unused, remain in original condition, and include original packaging and any included accessories or components, where applicable.

6. How long does a refund take?

Approved refunds are generally processed within approximately 3 days after the returned products have been received and inspected.

The time for the refunded amount to appear may vary depending on the payment provider or financial institution.

7. Who is responsible for return shipping?

Customers are responsible for return shipping costs when the return results from personal reasons, incorrect selection, a change of mind, ordering the wrong products, or another customer-related reason.

Return shipping costs are covered when products are damaged, defective, incorrect, or the issue was caused by a fulfillment error.

8. How can I reach customer service?

Customers may contact customer service through the contact information provided on the website.

Customers should include relevant order information when contacting customer service so that efficient assistance can be provided regarding products or orders.